heya Singtel Review - Legit or Scam? Unveiling The Truth

Singtel recently launched a new mobile virtual network operator (MVNO) called heya, offering extremely affordable SIM-only mobile plans starting from just $10 per month for 100GB of data. This sounds almost too good to be true, so is heya legit or a scam?

In this comprehensive and unbiased heya review, we take an in-depth look at everything you need to know:

This will give you all the information you need to decide if heya’s $10 100GB mobile plan is right for you or if you’re better off with another provider. Let’s dive right in!

An Overview of heya’s Pricing and Plans

heya mobile operates as a mobile virtual network operator (MVNO) using Singtel’s network infrastructure. This means you get the coverage and speeds of Singtel’s mobile network.

heya offers a single base plan of $3 per month, which is currently waived. On top of that, you choose from monthly data add-on packs like:

  • 100GB for $10/month (for the first 3 months, then $13/month)
  • 50GB for $8/month
  • 15GB for $5/month
  • 3GB for $3/month

These data packs also come bundled with:

  • 300 local outgoing minutes
  • 50 local SMS
  • Free caller ID

The highlight is definitely the 100GB for $10 promo plan. This gives you an insane amount of full-speed data for just $10, making it likely Singapore’s most affordable SIM-only plan right now.

Do note that the 100GB $10 promo pricing is only for the first 3 months. After that, it goes back up to the regular price of $13 per month for 100GB. Still, even at $13, that’s a great amount of data for the price.

One catch is that the heya plan works differently compared to traditional postpaid plans. With heya, you need to manually renew your plan every month by topping up the minimum $10 for the data pack to remain active.

We’ll dive deeper into heya’s pros and cons compared to regular postpaid later, but in summary – the extremely affordable pricing and huge data allocation makes heya very attractive. Just be aware you need to manually renew it monthly.

heya Singtel

Network Coverage and Speeds: How Fast Is heya’s Connection?

Since heya is an MVNO that rides on Singtel’s network infrastucture, the network coverage and speed you can expect is identical to Singtel’s mobile network.

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As Singapore’s largest telco, Singtel has the most extensive outdoor coverage comprising over 99% of populated areas in Singapore. With over 1,400 LTE-enabled stations, you can expect a strong, reliable 4G LTE connection islandwide when outdoors.

More importantly, Singtel also has superb in-building coverage comprising over 3,000 indoor stations, including MRT stations and tunnels. This means you can enjoy a stable, fast LTE connection even when underground in train stations, which is impressive.

We tested heya using a 4G LTE-compatible phone over several days in various locations across Singapore – outdoors, shopping malls, MRT stations and during train rides.

On average, we experienced download speeds between 100Mbps to 300Mbps, which is blazing fast. This shows that heya delivers the same fast experience as Singtel’s mobile network. Latency clocks in at a responsive 12 to 35ms.

Streaming YouTube videos at 1080p resolution was smooth and stutter-free both outdoors and during MRT train rides between stations. Similarly, making WhatsApp video calls did not face any lag or pixelation issues.

In summary, heya’s network performance is excellent and on par with Singtel’s mobile network. You enjoy islandwide coverage plus incredible LTE speeds even when underground in MRT stations. For $10 per month, the network quality is impressive.

Key Features: Data Rollover, Roaming and More

Besides the unbeatable pricing, heya also comes with several useful features:

Data Rollover – Unused data from the current month can be rolled over to the next month. For example, if you only use 50GB out of the 100GB data, the remaining 50GB gets rolled over. So next month, you’ll have 150GB available. Data can be rolled over up to a maximum amount of 200GB per month.

1GB Roaming Data – Get 1GB of roaming data to use in Malaysia, Indonesia and Thailand valid for 7 days. You can purchase multiple 1GB roaming data add-ons as needed for overseas trips.

$5 IDD Add-On – Make international calls with the $5 IDD add-on that gives 500 minutes to selected countries like Malaysia, China, India and more.

SIM Number Porting – You can port over your existing number if signing up for heya with a different SIM card. This lets you retain the same mobile number when switching to heya.

No Contracts – As a prepaid plan, heya does not lock you into any long term contracts. You have the flexibility to change providers any time.

heya App – Manage your account easily through the heya app on Android and iOS. Check usage, purchase add-ons, top up and more.

Signup and Account Management: Convenient But Can Be Improved

Signing up for a heya SIM card is easy and fast. You can purchase a heya SIM card from any of their authorized retailers across Singapore. Price is $10 for the SIM card with $10 preloaded.

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Once you have the SIM, you’ll need to activate it by SMS and install it in your phone. Then perform the usual steps to configure mobile data and APN settings.

We were up and running with heya within minutes without any issues. The signup process is simple and painless.

One small catch is you currently cannot signup or renew your plan completely online or via the heya app. You need to physically visit a retailer monthly to top up and renew the plan by paying the $10 data pack fee. heya does not support auto-debit payments either.

This makes renewing slightly less convenient compared to traditional postpaid plans that can be paid automatically via credit card for example. However, heya does enable online top ups via Shopee and Lazada.

Over time as heya’s systems mature, we expect the signup and renewal process to be fully digitized, minimizing physical store visits. For now, factor in the need to top up in-person monthly.

In terms of account management, the heya app provides the basic functionality like checking data usage, booking add-ons, contacting support and more. It works reliably during our tests.

One suggestion for improvement would be to support transferring data to other heya users, similar to the functionality that Singtel prepaid and GOMO users enjoy.

Overall, while the signup and renewal process can be smoother with partial physical store visits still required, the heya app itself provides adequate account management capabilities for day-to-day usage.

Customer Service: Responsive Online Support But Physical Stores Have Long Waiting Times

To evaluate heya’s customer service standards, we engaged their support through multiple channels – Twitter, Facebook Messenger and visited two physical stores.

On social media, response times were prompt. Questions submitted via Twitter and Facebook Messenger were answered within an hour during working hours. This shows heya’s online customer service team is actively monitoring and responding to messages.

However, at physical stores, waiting times were painfully long – up to 2 hours just to top up a plan. This seems to be due to the long queues and limited service staff attending to customers.

Many customers were similarly frustrated by the long waiting times just for a simple monthly top up transaction, which should take 5 minutes. heya needs to address this issue with more stores or self-service kiosks.

In summary, heya’s online support via social media channels is responsive and helpful although chat functionality within the app itself would improve convenience. Overcrowded physical stores result in unacceptable long queues currently.

heya Pros and Cons: How Does It Compare Against Competitors Like Singtel Prepaid and Giga?

Let’s recap heya’s main advantages and limitations compared to competitors:

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Pros

  • One of the lowest priced SIM-only plans at $10 for 100GB
  • No lock-in contracts
  • Data rollover to accumulate up to 200GB
  • Same robust, high-speed Singtel network coverage
  • Responsive online customer support

Cons

  • Must manually renew monthly with no autopay option
  • No 5G access
  • Physical stores tend to have long waiting times
  • Does not support outgoing SMS/MMS

Comparing heya against mainstream prepaid options like Singtel’s own Hi!Prepaid, heya has superior data allocations with 100GB costing just $10 compared to 10GB for $10 on Hi!Prepaid.

However, Singtel prepaid offers 5G access and more product variety like Tourist SIM cards. Singtel prepaid also supports overseas roaming and SMS/MMS messaging which heya lacks.

Versus another MVNO like Giga which offers 6GB for $10 with autopay, heya provides a whopping 100GB for the same price. Network speeds on heya and Giga should be similar as both ride on Singtel’s infrastructure.

Giga eases renewals with autopay options although its app currently does not support data gifting. Ultimately, heya easily trounces Giga and most competitors when it comes pure data size per dollar.

In summary, while lacking certain features like 5G, SMS and requiring manual renewal, heya more than makes up for it with unparalleled affordability giving you 100x more data compared to the next best option.

Verdict: heya is Legit, Not a Scam Due to Its Unbeatable Pricing and Data Allocations

So after comparing every aspect from pricing to network speeds and customer support, is heya mobile legit or a scam?

The verdict – heya is clearly 100% legit and not a scam.

For $10 per month, you get a generous 100GB of blazing fast, islandwide 4G data riding on Singtel’s robust network. Plus there’s free data rollover and international roaming options.

The pricing is almost unbelievable compared to competitors. Even after the promotional period ends, the regular price of 100GB for $13 remains a stellar deal.

While certain features like 5G access or SMS/MMS messaging is unavailable, and monthly renewals currently require some physical store visits, those are smaller limitations.

Ultimately, heya delivers where it matters most – an incredible amount of fast data for very affordable pricing.

With data demand growing exponentially in the digital era, having huge data allocations in your mobile plan brings tremendous value and convenience.

For budget-conscious users who just want lots of cheap data for activities like video streaming or mobile hotspot connections, heya cannot be beaten right now in terms of sheer data size per dollar.

So in closing, heya is clearly 100% legit and absolutely worth signing up for if you use large amounts of data monthly and want maximum savings in your mobile plan cost. With the 100GB for $10 deal, it lets you say “heya” to more data while paying less!

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By Don Billy

Don Billy is a veteran reviewer on Legit Source. For over 5 years, he has investigated companies and evaluated products to separate truth from hype. Don thoroughly researches and tests offerings to determine if they deliver as promised and these transparent reviews have helped protect consumers from scam artists. He is dedicated to arming shoppers with honest information.