Netchex Human Resources Scam or Legit? An In-Depth Review

Human resources software is essential for managing all aspects of employees, from hiring and onboarding to payroll, benefits, performance reviews and more. With so many options on the market, it can be challenging to determine which solution is right for your business.

In this in-depth review, we’ll take an honest look at Netchex’s human resources software to help you decide if it’s a legitimate option or an HR scam to avoid. We’ll cover pros and cons, features, pricing, customer reviews and more to provide the details you need to make an informed decision.

Overview of Netchex’s Human Resources Software

Netchex offers a full-service human resources software platform covering the entire employee lifecycle. Key modules and features include:

Recruiting & Onboarding: Applicant tracking, background checks, offer letters, new hire paperwork, onboarding checklists and more

Payroll & Tax Management: Payroll processing, direct deposit, tax calculations and filings, general ledger integration and more

Time & Attendance: Time tracking, schedules, overtime calculations, labor cost reporting and more

Benefits Administration: Enrollment, ACA compliance, carrier connections, online management and more

Performance Management: Goal setting, reviews, 360-feedback, competencies, succession planning and more

Learning Management: Course library, custom content, assignments, reporting and more

HR Management: Organization charts, employee database, compliance, analytics and more

Employee Self-Service: Pay stubs, tax documents, time-off requests, profile updates and more

This comprehensive system aims to handle all key HR needs for SMBs to enterprise organizations in any industry.

Is Netchex HR Software Legit?

With any HR system, the most important question is – can you trust them? There are unfortunately some scammy operators in the HR space. So is Netchex one of the good guys? Let’s take a look at a few key indicators of Netchex HR:

1. Long History in Business

Netchex has been in business since 2002, giving them over 20 years of real-world experience supporting HR needs for organizations of all sizes. This long history earns trust that they are an established company here for the long haul.

2. Clear Company Information

Full contact details are provided on Netchex’s website including phone numbers, email, physical business address and even photos of their office team. This transparency indicates they are a legitimate business.

3. Strong Customer Reviews

Independent third-party sites like G2Crowd and Capterra show largely positive Netchex reviews from verified users focusing on good customer service, easy payroll and solid HR features. More on specific pros and cons later.

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4. Detailed Product Information

Netchex provides significant details on their software products without hype or hiding behind claims like “state of the art AI”. This focus on real features suggests trustworthiness.

5. Soc 2 Compliance

Netchex undergoes independent SOC 2 audits focused on security, availability and confidentiality of systems and data. This certification further verifies they follow best practices.

With decades in business, transparent company details, strong reviews, product clarity and security certifications, Netchex presents a positive picture as a legitimate HR provider.

Netchex Human Resources Software Pros and Cons

Based on Netchex’s product details and verified customer feedback, let’s break down the main advantages and potential limitations of their platform:


All-In-One HR System: Netchex combines recruiting, onboarding, payroll, time tracking, benefits, performance reviews and more on a single connected platform. This consolidated solution avoids the hassles of integrating disparate systems.

Easy Payroll: Well designed payroll features including excellent payroll customer service and direct deposit get regular praise. Payroll is likely the most common pain point for small business owners that Netchex appears to solve well.

Employee Self-Service: Intuitive portal and mobile access for pay stubs, requesting time off, updating profiles and more saves managers time while increasing employee empowerment.

HR Support Center: Online access to job descriptions, best practice content, compliance alerts, handbook builders and other HR resources help small businesses with limited in-house expertise.

Custom Reporting: 100+ out-of-the-box payroll reports that can be customized using simple point-and-click tools enable easy access to data without IT help.

Customer Support: Most user reviews emphasize great service from Netchex’s support team who are responsive, knowledgeable and proactively keep customers updated on items being addressed.


Complex for Small Business: With heavy focus on enterprise-class capabilities, the extensive configurability and long feature lists may seem overwhelming for very small businesses with simpler needs.

Implementation Time: Some users felt 2-4 weeks was longer than expected to get their system live. However positive reviews indicated thorough support during implementation and training.

Missing Features: A few missing functionalities like shift differential pay, executive dashboard customization and better schedule management were called out that enterprises may expect.

Occasional Bugs: Though not widespread, some commentary on bugs with new product releases did indicate the need for fixes after launching changes. However Netchex was consistently responsive in addressing issues.

With strengths aligned around consolidated HR capabilities, payroll, self-service and responsive support – balanced by complexity concerns, longer setup times and scattered system imperfections – Netchex earns strong marks but has clarity on improvement areas as they continue maturing an already solid solution.

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Is Netchex Right For You? Who it Works Best For?

With pros and cons laid out from real users, is Netchex’s human resource software a fit for your needs? Let’s look at the top types of businesses typically seeing the most success with Netchex:

Growing Mid-Market Organizations

Once SMBs get into the 50-500 employee range, process efficiency becomes paramount with HR complexity increasing exponentially. Netchex’s workflow automation, self-service access and consolidated platform streamlines this mid-market growth stage remarkably well.

Companies with Multiple Locations

Managing HR, payroll and compliance consistently across regional offices, franchises and global entities is a massive challenge without automation. Netchex’s unified solution enables seamless management while adapting to per location differences.

Seasonal/Contract Workforces

Spikes in hiring along with constantly fluctuating employee headcounts put extra strain on HR for seasonal businesses as well as those leveraging contractors. Tools tailored for flexible teams ease this rapidly changing environment.

Organizations with Complex Compliance Needs

From state and federal labor laws to industry regulations, specialized businesses like healthcare, financial services and non-profits have added requirements embedded directly within Netchex to ensure ongoing compliant operations.

While legit for businesses of all types, Netchex aligns exceptionally well with the needs of growing mid-market companies, multi-location entities, flexible workforces and compliance-heavy industries – having tailored capabilities to directly address those unique HR challenges.

Netchex HR Software Pricing and Plans

Netchex uses an all-inclusive per employee per month pricing model based on organization size rather than limiting feature sets. This simplified approach avoids tricky upselling common with piecemeal HR systems.

Number of Employees Price per Month per Employee
1-9 $16
10-24 $13
25-49 $12
50-99 $11
100-250 $9

Custom pricing is available for larger organizations. Exact included services vary slightly by customer based on a consultation matching specific needs to platform capabilities.

For a 50 employee company, the monthly cost would be $550 total allowing complete access to the full Netchex suite of HR features.

Compared to buying separate HR systems pieced together, Netchex’s pricing provides strong value with easier budgeting predictability. Discount tiers also incentivize growth helping emerging organizations scale intelligently.

Netchex human resources

What Real Users are Saying About Netchex

Rather than putting full faith only in vendor provided information, let’s check what actual users say about their experience implementing Netchex’s software based on credible third-party review sites:

G2Crowd Reviews

Out of 59 reviews, Netchex earns a “High Performer” badge on G2Crowd with a 4.4 out 5 rating based on ease of use, quality support and strong value.

76% gave 4 or 5 stars highlighting pleasantly surprised reviewers finding the system far more useful than initially expected with particular praise about the excellent customer service support team.

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Less satisfied users faced challenges getting the system launched preventing value realization. This further reinforces the importance of allocating sufficient implementation attention.

Specific Pros Highlighted:

  • Amazing Customer Service
  • User Friendly HR Functions
  • Payroll Processing
  • Employee Self-Service

Capterra Reviews

With a 4.5 out of 5 average rating across 149 Capterra reviews, Netchex gains their highest “Best Value for Price” badge given to affordable HR solutions with extensive capabilities.

The most repeated positive feedback centered around easy to use payroll, (even for non-accountants), solid HR features, fast implementation and extremely helpful support for any issues faced.

Negative commentary on Capterra echoed similar themes around product complexity more suitable for mid-market and enterprise needs instead of very small business. Though support and training help overcome the learning curve over time for willing adopters.

Specific Pros Highlighted:

  • Payroll Processing
  • Setup and Support
  • HR Functionality
  • Customer Service

Across credible third-party review sites, Netchex buyers rated the system very highly thanks to helpful implementation, reliable ongoing support, solid HR capabilities balancing value and functionality for the mid-market sweet spot.

Verdict – Is Netchex Human Resources Scam or Legit?

After reviewing close to 200 independent user experiences along with a thorough analysis of Netchex’s offering compared to competitors, all signs point to their human resource software being a legitimate platform – not an HR scam.

For growing organizations seeking an integrated HR system spanning recruiting, onboarding, payroll, benefits, time tracking, performance and more – buyers felt Netchex delivered a premium consolidated solution at reasonable cost resulting in excellent long-term value.

While the extensive configurability contributed to steeper learning curves during implementation, Netchex’s stellar support team earned consistent praise for getting adopters smoothly launched and continually optimized allowing the system’s full power for process automation to shine over time.

If needing standalone payroll, niche HR functionality or basic DIY tools – small businesses may pay extra for more than required. But the tipping point where productivity and efficiency gains start compounding is clearly evident in the 50 to 500 employee range where Netchex hits the sweet spot.

While no HR system lacks in areas for continued improvement, Netchex users confirm a legitimate, business-focused platform already capable of expertly tackling the ever growing people management challenges facing so many lean HR teams – freeing them to focus on more strategic initiatives.

So for companies looking to graduate from makeshift HR processes to leverage enterprise-level capabilities preferred by experienced operators – Netchex provides a scalable solution worthy of serious consideration.

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By Don Billy

Don Billy is a veteran reviewer on Legit Source. For over 5 years, he has investigated companies and evaluated products to separate truth from hype. Don thoroughly researches and tests offerings to determine if they deliver as promised and these transparent reviews have helped protect consumers from scam artists. He is dedicated to arming shoppers with honest information.